You’ve rolled away a conversational screen driven by Amazon Lex, with a target of enhancing the consumer experience for your clients. Now you desire to monitor how good it is working. Are your prospects finding it helpful? Just How will they be utilizing it? Do they want it adequate to return? How could you evaluate their interactions to add more functionality? With no clear view into your bot’s user interactions, concerns like these may be tough to respond to. The present release of conversation logs for Amazon Lex makes it simple to have visibility that is near-real-time just just how your Lex bots are doing, predicated on real bot interactions. With conversation logs, all bot interactions may be kept in Amazon CloudWatch Logs log teams. You should use this conversation information to monitor your bot and gain actionable insights for boosting your bot to enhance an individual experience for the clients.
In a blog that is prior, we demonstrated just how to enable discussion logs and make use of CloudWatch Logs Insights to evaluate your bot interactions. This post goes one action further by showing you the way to incorporate having an Amazon QuickSight dashboard to get company insights. Amazon QuickSight allows you to effortlessly produce and publish dashboards that are interactive. You are able to pick from a library that is extensive of, charts, and tables, and include interactive features such as for example drill-downs and filters.
In this company cleverness dashboard solution, you are going to make use of an Amazon Kinesis information Firehose to constantly stream discussion log information from Amazon CloudWatch Logs to A amazon s3 bucket. The Firehose delivery flow employs A aws that is serverless lambda to transform the natural information into JSON information documents. Continue reading “Building a continuing company intelligence dashboard for your Amazon Lex bots”